zendesk-tickets
Retrieve Zendesk ticket list.
zendesk-tickets profile=PROFILE [duration=NUM{mon|w|d|h|m|s}] [from=yyyyMMddHHmmss] [to=yyyyMMddHHmmss] [status=STATUS] [priority=PRIORITY]
- profile=PROFILE
- Required. Profile name of Zendesk
- duration=NUM{mon|w|d|h|m|s}
- Optional. Scan only recent data. You should use s(second), m(minute), h(hour), d(day), mon(month) time unit. For example,
10smeans data from 10 seconds earlier. - from=yyyyMMddHHmmss
- Optional. Start time of range. yyyyMMddHHmmss format. If you omit time part, it will be padded by zero.
- to=yyyyMMddHHmmss
- Optional. End time of range. yyyyMMddHHmmss format. If you omit time part, it will be padded by zero.
- status=STATUS
- Optional. Filter by ticket status (new, open, pending, hold, solved, closed)
- priority=PRIORITY
- Optional. Filter by priority (low, normal, high, urgent)
Output Fields
| Field | Type | Name | Description |
|---|---|---|---|
| profile | String | Connect profile | Profile name of Zendesk |
| id | Long | ID | Ticket ID |
| subject | String | Subject | Ticket subject |
| description | String | Description | Ticket description |
| status | String | Status | Ticket status (e.g., new, open, pending, hold, solved, closed) |
| priority | String | Priority | Ticket priority (e.g., low, normal, high, urgent) |
| type | String | Type | Ticket type (e.g., problem, incident, question, task) |
| requester_org_id | Long | Requester organization ID | Requester's organization ID |
| requester_id | Long | Requester ID | Requester ID |
| requester_org_name | String | Requester organization | Requester's organization name |
| requester_name | String | Requester name | Requester name |
| group_id | Long | Group ID | Group ID |
| group_name | String | Group name | Group name |
| assignee_org_id | Long | Assignee organization ID | Assignee's organization ID |
| assignee_id | Long | Assignee ID | Assigned agent ID |
| assignee_org_name | String | Assignee organization | Assignee's organization name |
| assignee_name | String | Assignee name | Assigned agent name |
| submitter_org_id | Long | Submitter organization ID | Submitter's organization ID |
| submitter_id | Long | Submitter ID | Submitter ID |
| submitter_name | String | Submitter name | Submitter name |
| created | Date | Created | Created time |
| updated | Date | Updated | Updated time |
| due | Date | Due | Due time |
| initially_assigned_at | Date | Initially assigned at | Initially assigned time |
| assigned_at | Date | Assigned at | Assigned time |
| solved_at | Date | Solved at | Solved time |
| status_updated_at | Date | Status updated at | Status updated time |
| tags | String | Tags | Ticket tags |
| reply_time_calendar | Integer | Reply time (calendar) | Time from ticket creation to first public agent reply in minutes (calendar) |
| reply_time_business | Integer | Reply time (business) | Time from ticket creation to first public agent reply in minutes (business hours) |
| first_resolution_time_calendar | Integer | First resolution time (calendar) | Time from ticket creation to first resolution in minutes (calendar) |
| first_resolution_time_business | Integer | First resolution time (business) | Time from ticket creation to first resolution in minutes (business hours) |
| full_resolution_time_calendar | Integer | Full resolution time (calendar) | Time from ticket creation to most recent resolution in minutes (calendar) |
| full_resolution_time_business | Integer | Full resolution time (business) | Time from ticket creation to most recent resolution in minutes (business hours) |
| agent_wait_time_calendar | Integer | Agent wait time (calendar) | Total time ticket spent in Pending status in minutes (calendar) |
| agent_wait_time_business | Integer | Agent wait time (business) | Total time ticket spent in Pending status in minutes (business hours) |
| requester_wait_time_calendar | Integer | Requester wait time (calendar) | Total time ticket spent in New, Open, and On-hold statuses in minutes (calendar) |
| requester_wait_time_business | Integer | Requester wait time (business) | Total time ticket spent in New, Open, and On-hold statuses in minutes (business hours) |
| on_hold_time_calendar | Integer | On hold time (calendar) | Total time ticket spent in On-hold status in minutes (calendar) |
| on_hold_time_business | Integer | On hold time (business) | Total time ticket spent in On-hold status in minutes (business hours) |